Cookie Policy

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Cookie Policy

1. Introduction

Artisan Furniture (“Artisan”, “we”, “our”) uses cookies and similar technologies on our EU website and B2B portals to operate securely, enhance functionality, and measure performance.

This EU Cookie Policy complies with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the ePrivacy Directive (Directive 2002/58/EC, as amended by Directive 2009/136/EC).
It supplements our Global Cookie Policy and applies specifically to users in the European Union.

2. Who We Are

Global Vision Direct Ltd (UK), trading as Artisan Furniture, manages EU operations supported by our German fulfilment centre in Magdeburg and Spain fulfilment centre in in Madrid.

We control the EU website and B2B portals. We act as a data controller when cookies collect identifiable information.

3. What Are Cookies?

Cookies are small files placed on your device when you visit a website or portals.

On www.artisanfurniture.eu, cookies support browsing, regional navigation, and analytics.

On B2B portals, cookies are essential for secure login, ERP transactions, ArtisanFlo data syncing, and continuous session management.

4. Types of Cookies We Use

Strictly Necessary Cookies
– Enable essential site and portal functions.
– Examples: authentication cookies in app.artisanflo.net, ERP session cookies in www.artisanerp.net, and load-balancing cookies for inventory.artisanadmin.net.
– Exempt from consent under the ePrivacy Directive, but always disclosed.

B. Functional Cookies
– Remember your settings and preferences (e.g., language, region, saved portal configurations).
– Examples: user settings in floadmin.azurewebsites.net.
– Not strictly necessary, but improve experience.

C. Analytics Cookies
– Provide insights into website and portal performance.
– Examples: measuring usage on artisanfurniture.eu and traffic in B2B systems like ArtisanFlo.
– Require explicit prior consent under GDPR and the ePrivacy Directive.

5. How We Use Cookies

Public Website (www.artisanfurniture.eu)
– Secure browsing and login.
– Regional content navigation.
– Usage analytics, subject to consent.

B2B Portals
– Keep users securely logged in.
– Enable product uploads, order management, ERP transactions.
– Monitor uptime and system performance.
– Gather anonymised analytics for service improvement (with consent).

6. Third-Party Cookies

We work with trusted service providers:
– Hosting providers (AWS, Azure): session handling, load balancing.
– Analytics tools: system monitoring and reporting.
– Communication services (Twilio, SendGrid): secure notifications.

7. Consent & EU Legal Requirements

Under GDPR and the ePrivacy Directive, we must obtain informed, prior consent for all cookies except strictly necessary ones.

When you first visit our site, a cookie banner is displayed. You can:
– Accept all cookies.
– Reject non-essential cookies.
– Manage your preferences.

Your choices are stored and can be updated at any time.

8. International Data Transfers

Cookie-related data may be processed in the EU, UK, US, or India, where our servers and group companies operate.

Safeguards: EU Standard Contractual Clauses (SCCs), supplementary measures, encryption, and strict access controls.

9. Retention

– Session cookies: deleted when the browser is closed.
– Persistent cookies: typically last 6–24 months.
– We keep retention periods as short as possible.

10. Managing Cookies

You can:
– Manage preferences via our cookie banner.
– Adjust settings in your browser to block or delete cookies.
– Disable analytics cookies without affecting access to necessary portal features.

11. Your Rights (GDPR)

As an EU user, you have rights to:
– Consent or withdraw consent for cookies.
– Request details of cookies that identify you.
– Complain to your local Data Protection Authority (DPA).

12. Contact Us

Global Vision Direct Ltd
T/A Artisan Furniture
5th Floor, Watson House
54–60 Baker Street
London W1U 7BU
United Kingdom

Email – [email protected]

Global Vision Direct Ltd acts as the data controller for all personal data processed across Artisan Furniture’s digital platforms, websites, sub domain Compliance and Policies Hub and services.