Bespoke Order Policy, Artisan Furniture, EU
Artisan Furniture’s bespoke program enables our trade partners to commission handcrafted furniture pieces tailored to their individual requirements. This European bespoke order route is designed exclusively for deliveries within the 27 EU member states, ensuring streamlined fulfilment, correct tax handling, and controlled routing through our European network.
1. EU Routing & Scope
All bespoke orders placed through the EU bespoke page are:
– Manufactured at our artisan facility in Jaipur, India.
– Shipped to our EU fulfilment centres in Magdeburg (Germany) or Madrid (Spain).
– Delivered strictly within the 27 EU member states.
Important: Cross-border deliveries outside the European Union are not permitted once products have entered the EU network.
EU Member States (Eligible Delivery Destinations)
| Austria |
| Belgium |
| Bulgaria |
| Croatia |
| Cyprus |
| Czech Republic |
| Denmark |
| Estonia |
| Finland |
| France |
| Germany |
| Greece |
| Hungary |
| Ireland |
| Italy |
| Latvia |
| Lithuania |
| Luxembourg |
| Malta |
| Netherlands |
| Poland |
| Portugal |
| Romania |
| Slovakia |
| Slovenia |
| Spain |
| Sweden |
2. Two Levels of Customisation
Level 1 – Personal Modifications
Based on an existing Artisan Furniture design, Level 1 allows you to:
- Change the fabric or finish
- Select alternative hardware
- Choose a different leg design
- Request minor dimensional adjustments (within tolerance)
Ownership of the design remains with Artisan Furniture.
Level 2 – Custom Creations
For entirely new designs or significant modifications, Level 2 enables:
- Submission of your concepts, drawings, or technical plans
- Bespoke development with exclusive rights for your business
- Joint confirmation on technical feasibility and production timeline
Design ownership is transferred to the commissioning business upon order confirmation.
Customized Order Enquiry
Please login to submit a bespoke order request.
3. What Can Be Changed
- Fabric & Upholstery: Velvet, linen, cotton, premium leather (7 colors)
- Finishes: Honey, Oak, Walnut, and over 20 artisan finish options
- Hardware: Empire Brass Pull, Pewter Knob, Deco U-Bar, and more
- Leg Designs: Tapered Gold Tip, Globe Foot, Victorian Turn, etc.
- Timber: Mango (standard), Oak, Acacia, Sheesham (volume dependent)
- Dimensions: Minor modifications (Level 1) or structural redesign (Level 2)
All finishes and fabrics are artisan applied or tested for durability.
4. Pricing, VAT & Payment (EU)
- Currency: Euro (EUR)
- VAT: 19 % if shipped from Germany / 21 % if shipped from Spain
- Banking: Payment in EUR to our HSBC Euro account
- Quotation validity: Time-limited; revised after expiry
Indicative adjustment costs:
Finish change: +7%
Fabric change (non-leather): +7%
Leather upgrade: Quoted individually
5. Lead Times
Bespoke orders are handmade to order and typically dispatched within 8 – 16 weeks, depending on:
- Complexity of customization
- Production queue
- Shipping transit into the EU fulfilment center
6. Sketches & Drawings
Sketches may be provided upon request:
- All dimensions are approximate
- Final product may vary slightly due to handcrafting
- Sketches are guidelines, not construction blueprints
7. Order Process
- Brief & Classification: Share your customization request → Level 1 or Level 2 classification.
- Quotation: Receive your formal bespoke quote.
- Â Deposit: 100 % non-refundable deposit required to commence production.
- Production: Handcrafted in Jaipur.
- EU Inbound QC: Product lands in Magdeburg or Madrid for processing.
- Approval: Photographs provided before final dispatch.
- Balance & Delivery: Full payment required before shipment.
- Delivery: Restricted to the 27 EU member states only.
8. Returns, Cancellations & Claims
- Bespoke orders are final and cannot be cancelled or altered after confirmation.
- No refunds, returns, or exchanges except in the case of verified manufacturing defects.
- Defect claims must be raised promptly and supported with photographic evidence.
- Our standard EU claims window and remedy procedure applies.
9. Using the Correct Regional Route
This policy applies strictly to EU deliveries. Orders may not be rerouted internationally after arrival in the EU. For delivery outside the EU, please place bespoke orders via the respective regional website.
10. Contact – EU Bespoke
Fulfilment: Magdeburg (Germany) & Madrid (Spain)
Banking: HSBC Euro Account
Hours: Monday – Friday, 9 AM – 5 PM (CET)
Email: mail@artisanfurniture.net
Website: www.artisanfurniture.eu
Trading name of Global Vision Direct Ltd.
Published January 2025 | Effective from January 2025 until Superseded or Amended
