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What is Dropshipping and How Does It Work

Dropshipping is a retail fulfillment method where online stores don’t actually keep products in stock. Instead, when a store sells a product using the dropshipping model, it purchases the item from a third party and has it shipped directly to the customer.

The dropshipping process involves three main parties:

  • The customer places an order on the online store’s website. They pay the retailer and expect the product to ship to them.
  • The retailer is the online store. Once an order comes in, they purchase the product from a wholesaler or manufacturer that offers dropshipping services.
  • The wholesaler receives the order from the retailer, packages the product, and ships it to the customer. The customer is often unaware that the item is being dropshipped.

This fulfillment model contrasts with the traditional retail process where stores must buy inventory in bulk from wholesalers. They bear the costs of storing these items in warehouses and shipping them to customers when orders come in.

With dropshipping, retailers don’t have to deal with managing and financing inventory. The ordering, warehousing, packaging, and shipping are all handled by the wholesaler. The retailer simply connects the customer with the product they want to buy and facilitates the transactions.

This allows online stores to offer a wide selection of products without having to invest in stocking any inventory. It’s an attractive option for new ecommerce businesses that want to keep startup costs low.

So in summary, dropshipping allows retailers to focus on marketing and customer acquisition. Inventory management and fulfillment operations are handled by wholesalers who can leverage economies of scale. The customer orders from the retailer and receives the product directly from the dropshipper.

Getting Started with Dropshipping

Finding suppliers

When getting started with dropshipping, one of the first steps is identifying and establishing relationships with reliable suppliers and manufacturers that offer dropshipping services. There are several approaches you can take to finding potential suppliers:

  • Contact manufacturers of products you want to sell – If you have specific products in mind, reach out to the brands that manufacture them to see if they support dropshipping. Many will work directly with online retailers.
  • Use dropshipping supplier directories – Services like SaleHoo and WorldWideBrands maintain lists of wholesale suppliers and manufacturers open to working with dropshippers. These directories vet suppliers for reliability.
  • Attend trade shows to network – Industry trade shows allow you to meet suppliers in person, see products firsthand, and build relationships. Exchanging business cards and contacts is an opportunity to follow up later about dropshipping.
  • Thoroughly research any potential supplier – Before agreeing to work with a supplier, do your due diligence. Search online for reviews and complaints, ensure they are a registered business, and request references from other retailers they work with. Taking the time to vet suppliers helps avoid issues down the road.
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The key is finding suppliers that are trustworthy, offer quick order fulfillment, have excellent customer service, and provide transparency around shipping times, logistics, and handling returns or damaged goods. Establishing accounts with multiple suppliers gives flexibility and redundancy in case any single supplier has issues.

What to look for in a dropshipping supplier

When evaluating potential dropshipping suppliers, here are some key things to look for:

  • Large product catalog – Suppliers with a wide selection allow your store to offer variety and new products.
  • Frequent product additions – Suppliers that continually add new items and trends give your store fresh inventory.
  • Order and inventory synchronization – Seamless API or CSV integrations between your store and supplier for exchanging order/inventory data.
  • Good customer service – Responsiveness in resolving issues and providing order tracking updates or return assistance.
  • Multiple shipping options – Carriers like UPS, FedEx, USPS, with ground, air, international, and expedited delivery.
  • Strong technical support – Help with integrating their API or feed with your ecommerce platform and resolving any issues.

Finding the right suppliers takes some upfront work, but establishes the fulfillment network needed for your dropshipping business to operate smoothly and efficiently at scale.

Scaling Your Dropshipping Business

Once your dropshipping business is up and running, there are steps you can take to continue growing and scaling your operations.

Optimizing your online store

Your ecommerce storefront and website experience impacts conversion rates. Here are some areas to focus on:

  • Compelling product descriptions and images – Provide all the details and visuals customers need to make informed purchases. Clear, consistent photography is key.
  • Detailed shipping and return policies – Clearly set expectations around fulfillment times, costs, and how you handle returns or refunds. This provides transparency to customers.
  • Responsive customer service – Quickly answer pre-purchase questions and post-purchase support issues that come up. This provides a premium buying experience.
  • Content marketing your niche – Blog about your product categories and target audience. Build your expertise and SEO.
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Marketing your online store

There are many marketing channels to drive traffic and sales:

  • Leverage social media – Organically post and engage with followers on platforms like Instagram and Facebook where your audience is active.
  • Experiment with paid ads – Test paid search, shopping ads, and social media ads to attract motivated buyers, optimize for conversions.
  • Partner with influencers – Have influencers in your niche showcase and recommend products from your store.
  • Email marketing – Collect emails and send campaigns with promotions, coupons, and new product updates.

Analyzing data to improve

Leverage analytics to uncover optimization opportunities:

  • Sales and revenue metrics – Track sales volume, growth, conversions, average order value, and profit margins.
  • Traffic and customer data – Analyze visitor traffic, repeat purchase rate, and demographic data.
  • Marketing analytics – Measure ROI on each marketing channel and campaign.
  • Best selling products – Identify your top selling items to focus inventory and marketing.
  • Improve continually – Use insights gained to improve your store, products, and marketing.

Continually optimizing these areas will allow your dropshipping business to scale successfully. The focus is providing a great customer experience, driving traffic, and converting sales.

Dropshipping can be a great way for ecommerce retailers to startup and expand their businesses without needing to invest heavily in inventory and operations upfront. The fulfillment model allows online stores to offer products to customers without carrying stock or managing complex supply chain logistics.

However, dropshipping also comes with some drawbacks and risks around profit margins, shipping costs, and loss of control over the customer experience. Retailers need to thoroughly vet their suppliers, provide transparency to customers around fulfillment, and have contingency plans in case suppliers have issues.

Key takeaways on dropshipping:

  • Dropshipping reduces inventory costs but profit margins can be low
  • Choose suppliers carefully and have backup options
  • Focus on excellent customer service and set proper expectations
  • Marketing your brand and products is still vital
  • Dropshipping simplifies global selling and scaling
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For an entrepreneur just starting out in ecommerce, or even established retailers looking to expand their catalog, dropshipping can provide a strategic advantage in entering new markets and experimenting with new product offerings.

If you feel that dropshipping may be a good fit for your business needs and target customers, focus first on finding quality suppliers and integrating their inventory and order management systems. Build out your brand, customize the buying experience, and focus on marketing to your niche.

With the right expectations and preparation, a dropshipping model can enable you to get your ecommerce business off the ground and start generating revenue. The advantages allow you to focus your time and energy on things like sourcing great products, marketing to your customers, and providing stellar customer service.

So consider if dropshipping may be a good strategic choice to help you achieve your business goals, and leverage its benefits to build a successful online store.


Here are answers to some frequently asked questions about dropshipping:

What is the difference between dropshipping and affiliate marketing?

  • Dropshipping involves buying products wholesale from a supplier and reselling to consumers. The supplier handles fulfillment and shipping. Affiliate marketing involves promoting and selling products on behalf of a brand for commission on sales.

What types of products work best for dropshipping?

  • Small, inexpensive products are ideal. High-priced or bulky/heavy items have high shipping costs, reducing profit. Customizable products or niche items work well since dropshippers can differentiate.

How do you find reliable suppliers for dropshipping?

  • Supplier directories like SaleHoo vet suppliers. Alibaba has filters for companies offering fulfillment services. Trade shows allow researching suppliers in person. Thoroughly evaluate payment terms, fulfillment speed, product quality, and service.

What risks are involved with a dropshipping business?

  • Low margins can make achieving profitability difficult. Relying on suppliers for shipping and order issues can impact reputation. Marketing costs to compete with dropshipping competitors can be high. Lack of quality control over product received by customer.

How much does it cost to start a dropshipping business?

  • Startup costs are low compared to traditional retail. Expect to spend a few hundred to a few thousand dollars. Main costs are web hosting, supplier accounts, marketing, and business licensing. Limited initial inventory means less capital required.

Dropshipping simplifies logistics for ecommerce retailers by handling fulfillment. But marketing, customer experience, and profitability remain a challenge. Thorough planning and preparation helps mitigate the risks.