COMING SOON
Storage & Fulfillment Program (EU)
Storage & Fulfillment by Artisan Furniture is a brand-new option that we are excited to provide to our customers. It is the 4th program available alongside the existing Dropship, Trade, and Wholesale programs.
We can give you four options under the fulfillment program if you lack the space and resources to keep and send the products. This program is especially important for clients that lack storage facilities or who are headquartered outside of Germany and want to take advantage of the European market.
We can do this by allocating space in our German Distribution Centre where your stock is held, and we would designate these spaces as ‘buckets’.
Program Type & Discounts
| Program type | Discount % | Value/Volume restrictions | Benefits |
|---|---|---|---|
| Bucket Dropship | 10% | € 1000 | Free delivery within Germany |
| Bulk Bucket | 25% | € 2500 | Free delivery within Germany |
| Hybrid 20ft Wholesale | 35% | 20ft or more | Free delivery within Germany |
How It Works
- Sign up to www.artisanfurniture.eu and opt for the fulfillment program.
- Restock the bucket depending on the capacity and pay for the products.
- Place orders on the fulfillment portal to ship products out of your bucket.
- View your performance on the fulfillment dashboard.
Benefits of the Fulfillment Program
- Storage bucket space at the Artisan Furniture secure German Distribution Centre.
- Choose your products from 1000s of SKUs.
- Restocking of the buckets can be undertaken using the above price points associated with the volume or value of the restocking order.
- Back-order the stock if the product is out of stock, and you get priority over others.
- Pre-plan and stock up on our bestsellers on a first-come, first-served basis and take advantage of fulfillment without worrying about the stock situation.
- Customer dashboard for managing bucket stock, tracking, orders, and returns.
- Free disposal of unwanted products from your bucket without any extra fees.
- No restocking fees.
- Fulfillment Program covers the whole of the EU by DHL Express.
- All small parcels are normally delivered within 3 working days, and other shipments within 7 days.
- Returns policy covers all standard reasons for returns such as manufacturing, transit, mis-shipment, loss, and infestation.
- Free insurance for the storage buckets.
- Free shipping is available within Germany from your bucket. However, deliveries to other EU countries may be subject to additional delivery charges.
You can accept change-of-mind returns, and when the item arrives back in our German Distribution Centre, the product will be restocked back into your bucket after applying the relevant wasted delivery charges.
Returns Policy
| Type of return | Duration | |
|---|---|---|
| Manufacturing defect | Must notify within 2 working days | |
| Transit damage | Must notify within 2 working days | |
| Infestation | Must notify within 90 calendar days | |
| Mis-shipment | Must notify within 2 working days | |
| Lost shipment | Must notify within 5 working days | |
| Change of Mind - For Fulfilment orders only | Must notify within 30 working days | |
| Unauthorised Returns - For Fulfilment orders only | Must notify within 30 working days |
Wasted Delivery Charges
| Wasted Delivery Type | Cost |
|---|---|
| Change of address once the order is processed | €30 |
| Rescheduling | €20 |
| Return | €45 |
| Wasted delivery | €22 |
| Change of Mind - For Fulfilment orders only | €45 |
| Unauthorised Returns - For Fulfilment orders only | €45 |
Storage Pricing
| Storage Type | Price per month* | Capacity |
|---|---|---|
| Small Bucket | €175 + TAX | Up to 25 pieces |
| Intermediate bucket | €300 + TAX | Up to 50 pieces |
| Medium Bucket | €500 + TAX | Up to 100 pieces |
| Large Bucket | €850 + TAX | Up to 200 pieces |
| Extra Large Bucket | €TBC + TAX | Over 200 pieces |
How Our Fulfillment Program Differs from a 3PL / Storage Arrangement
We provide a comprehensive supply chain solution from ‘factory floor to end customer door’ with value additions such as free shipping within Germany, a selection of thousands of SKUs, bespoke product development, and multiple product pricing options. We offer a simple, unified, and composite monthly cost with no hidden fees or additional costs per activity (labeling, pick and pack, inventory management, etc.). Additionally, if you discard products from your bucket, no disposal charges apply.
Small home decor accessories do NOT count towards your bucket capacity because they have insignificant volume, meaning you can store unlimited small decor accessories without exceeding the bucket’s capacity.
Limitations of the Fulfillment Program
- Only Artisan Furniture EU products are available as part of the fulfillment program.
- Once you sign up, there is a lock-in period of 3 months.
- Fixed monthly fulfillment charges apply depending on the program type.
- No ‘sale or return’ policy – once the products are in your bucket, they cannot be reversed or sold back to Artisan Furniture.
- Unsold products can be collected from the German warehouse or shipped to your location (charges apply).
- The returns policy applies to all bucket types.
- Cross-border shipments from fulfillment buckets are not permitted due to operational, tax, and customs constraints.
- Once an order (including backorders) is placed into the fulfillment bucket, it cannot be canceled.
Closing Your Fulfillment Account
If the fulfillment program does not work for you, you may withdraw from it and continue using your customer account for Dropship, Trade, and Wholesale.
You must provide written notice 30 days before the expiration of your bucket. If you fail to provide a valid address for product collection, the items will be disposed of without reimbursement.
If you breach our terms and conditions or our commercial interests no longer align, we will provide a 2-month notice to vacate the bucket.
For more details, please refer to our Terms & Conditions.
